Why doesn't my newly created profile reflect the e-mail delivery method and address shown in the client record?

If you create and submit a profile to OutreachSystems before you have established e-mail as the delivery method for the profile's output, the profile is created without the option transport statement and therefore, contains no e-mail addressing information. If you then go into the client record shortly thereafter (within the next 24 hours) and set the delivery method to e-mail, this presents a problem because our system cannot process delivery update requests (i.e. change notification messages) for profiles that are inactive. And because OutreachSystems is still setting up your new profile, it is technically inactive.

If you find that you have submitted a brand new profile whose results are intended for e-mail delivery before setting the client record to e-mail delivery, you should (1) update the client record and (2) e-mail profiles@outreachsystems.com with the delivery information so that we can make sure it is part of the profile when it does become active.

For more information on creating profiles, download the Bid Match Guide PDF, which provides a comprehensive discussion of the entire Bid Match program.

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